Refund policy

Returns/Exchanges
All returns and exchanges must be pre-approved within 15 days of purchase. No returns or exchanges will be made for purchases older than 30 days. Email customercare@vintaj.com for a RMA (return merchandise authorization number) and Return form. We will replace any defective item. There is a 20% restocking fee for any returns without defect. There is no fee for exchanges. Product must be in new condition, unopened, and unused. Shipping charges are non-refundable. Customer is responsible for the cost of shipping returned, items. The completed Return Form, plus a copy of your original receipt must be included in the returned package for proper processing. We are not responsible for lost or stolen packages.

Returns Associated with Substandard Product or Shipping Errors
In the event that Vintaj ships products with defects or products that were not part of the order, Vintaj will issue the customer a Return Merchandise Authorization (RMA) number and shipping labels so that the items in question can be returned at the company's expense. Customers should report such issues and request RMAs by emailing customercare@vintaj.com. Upon receipt of returned shipment, we conduct a Quality Assurance test to determine the appropriate resolution. If the customer received a defective good, we will send a replacement. Shipping charges related to the original order will not be refundable.